Dunning helps you monitor outstanding receivables and create dunning notices in a structured way.
Overview
Dunning simplifies the management of unpaid invoices. It shows overdue amounts, assigns outstanding receivables to dunning levels, and supports sending dunning notices.
In dunning, you can see, among other things:
- Open invoices
- Overdue invoices
- Dunning levels 1-3
- General dunning notices
Double-clicking the transaction number opens the associated transaction. There you can, for example, record a payment or review additional details.
Automated Processes
- Overdue amounts are determined automatically and listed under dunning level I.
- Dunning notices, including dunning fees, can be prepared and sent with a click.
- Outstanding receivables remain centrally traceable.
Dunning Levels
| Dunning level | Meaning |
|---|---|
| Dunning level I | First dunning notice after the due date |
| Dunning level II | Additional dunning notice after the defined period has expired |
| Dunning level III | Final dunning level before a possible handover to a collection agency |
This system helps you keep track of outstanding receivables and respond to payment arrears in an organized way.
Create a Dunning Notice
Proceed as follows to create a dunning notice:
- Select the relevant entry in the list by clicking the checkbox.
- Enter a note in the remarks field below, e.g. “dunned on …”.
- Click “Create new dunning notices”.
Bookyt creates the dunning notice and opens the form preview. The relevant entry is then assigned to the next dunning level.
Dunning Scheme
Payment remarks, dunning levels, and additional details are defined in the dunning scheme. Check these settings before using dunning in production.
Set Up an Automated Dunning Run
The automated dunning run helps you regularly check overdue receivables and prepare or send dunning notices according to defined rules.
Before activation, check whether dunning levels, dunning fees, and forms have been fully configured. Also make sure that payments are posted regularly so that the dunning run works with up-to-date data.
| Step | Area | Task |
|---|---|---|
| 1 | “Settings” → “Basic settings” → “Dunning fees” | Check dunning levels and fees |
| 2 | “Settings” → “Automation” → “E-mail automation” | Set up e-mail automation for dunning notices |
| 3 | “Dunning after dunning level 3” | Store the form and optional collection agency |
| 4 | “Settings” → “Automation” → “PDF” | Check the “Dunning notice + dunning history” form |
| 5 | “Administration” → “Account” | Activate the “Cronjob” module |
Important Notes on the Automatic Dunning Run
- Dunning notices are only sent automatically if the amount is greater than 50 cents.
- Dunning stops if no payments with the payment method “bank transfer” have been posted for more than two days. This prevents dunning notices from being sent based on outdated payment data.
- You can start the automatic dunning run manually during longer payment breaks.
- Overdue appointments, important notes, and blocks are highlighted in red in the system.