Safely Cancel Transactions
With our user-friendly cancellation process, you can cancel transactions easily and safely. Here are the steps for different scenarios:
Cancel Transactions Free of Charge and Safely
- No invoice number, no deposit
- Click the Cancel button.
- The cancellation overview opens.
- Select “No fee”.
- The transaction is canceled without an invoice.
- No invoice number, with deposit
- Click the Cancel button.
- The cancellation overview opens.
- Select “No fee”.
- The transaction is canceled, an invoice for the amount of the deposit and an additional credit invoice for the same amount are generated.
- With invoice number, with or without deposit
- Click the Cancel button.
- The cancellation overview opens.
- Select “No fee”.
- The transaction is canceled and an additional credit invoice for the same amount is generated.
Cancel a Transaction with a Processing Fee, Including VAT
- No invoice number, no deposit
- Click the Cancel button.
- The cancellation overview opens.
- Enter the processing fee.
- A single sales invoice for the amount is generated.
- No invoice number, with deposit
- Click the Cancel button.
- The cancellation overview opens.
- Enter the processing fee.
- The transaction is canceled, an invoice for the amount of the deposit, a credit invoice for the same amount, and an additional fee invoice are generated.
- With invoice number, with or without deposit
- Click the Cancel button.
- The cancellation overview opens.
- Enter the processing fee.
- The transaction is canceled, a credit invoice for the same amount, and an additional fee invoice are generated.
Cancel a Rental Transaction with a Cancellation Fee %
- No invoice number, no deposit
- Click the Cancel button.
- The cancellation overview opens.
- Select the cancellation fee % and enter the value.
- A single sales invoice for the amount is generated.
- No invoice number, with deposit
- Click the Cancel button.
- The cancellation overview opens.
- Select the cancellation fee % and enter the value.
- The transaction is canceled, an invoice for the amount of the deposit, a credit invoice for the same amount, and an additional fee invoice are generated.
- With invoice number, with or without deposit
- Click the Cancel button.
- The cancellation overview opens.
- Select the cancellation fee % and enter the value.
- The transaction is canceled, a credit invoice for the same amount, and an additional fee invoice are generated.
Cancel an Interim Invoice / Deposit Invoice
- To cancel an interim invoice without canceling the transaction, simply create a credit invoice by entering the amount as a negative value.